FAQ

Pre-order only. If a collection time is on the order page, book it and pay online. We’ll email pickup details.

Weekend slots go live Wednesday morning. A day closes when it sells out, or when it’s too close to that day’s first collection.

Headley Park, BS13. Exact pin and what to look for are in the confirmation email.

Come as close to your slot as you can. If you’re running behind, reply to your confirmation email so we know.

Once an order is paid, it can’t be changed. Please check your collection time, basket and contact details before paying.

Because each drop is small and dough is made ahead, paid orders can’t be cancelled. If we make a mistake with your order, we’ll put it right.

Pizzas come as listed on the menu.

Nellie’s is collection only from Headley Park, BS13.

No. Pay online when you order.

Not currently. All dough is wheat and the menu contains dairy.

One size, hand-stretched to around 14 inches.

All pizzas contain wheat/gluten and milk. Food is prepared in a kitchen where allergens are handled, so we cannot guarantee anything is allergen-free. Please check our allergen information before ordering.

For workplace lunches, kids’ parties or family get-togethers, email hello@nelliespizza.com and we’ll let you know what’s possible.